Gardeners Shooters Hill Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Shooters Hill to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or other entity requesting and receiving services from Gardeners Shooters Hill.

Company means Gardeners Shooters Hill, the provider of gardening and related services.

Services means any gardening, garden maintenance, lawn care, hedge cutting, planting, clearance, or related work provided by the Company.

Site means the garden, land, or premises at which the Services are to be provided.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions, together with any written quotation or confirmation of booking.

2. Scope of Services

The Company provides a range of gardening services, including but not limited to routine maintenance, one-off tidy-ups, planting, lawn care, hedge and shrub work, and garden clearance. The exact scope of the Services to be provided will be agreed in advance with the Customer, either verbally or in writing, such as via a quote or booking confirmation.

The Company will use reasonable care and skill in providing the Services and will aim to carry out the work in a timely and professional manner, subject to weather conditions, site access, and any other factors beyond the Companys reasonable control.

3. Booking Process

3.1 Initial enquiries

Customers may request a quotation or make an enquiry about Services. Quotations may be provided based on a description, images, or an in-person visit, depending on the nature and size of the job.

3.2 Quotations

Any quotation provided by the Company is an estimate based on the information available at the time. If, upon arrival at the Site, the Company finds that the description provided was incomplete or inaccurate, or that additional work is required, the Company may revise the quotation. In such cases, the Customer will be informed before the additional work is carried out, where reasonably possible.

3.3 Booking confirmation

A booking is considered confirmed when the Company has agreed a date and time with the Customer to carry out the Services. The Company may, at its discretion, request a deposit or prepayment to secure the booking. By confirming a booking, the Customer acknowledges acceptance of these Terms and Conditions.

3.4 Changes to bookings

Any request to change the date, time, or scope of the Services must be made by the Customer as early as possible. The Company will endeavour to accommodate changes but cannot guarantee availability. Where changes affect the duration or complexity of the work, the Company may adjust the price accordingly.

4. Access to the Site and Customer Responsibilities

The Customer must ensure that the Company and its workers have safe and reasonable access to the Site on the agreed date and time, including access to any relevant outdoor areas, gates, or communal spaces necessary to perform the Services.

The Customer is responsible for ensuring that pets, children, and other individuals are kept away from work areas for the duration of the visit, to ensure safety and to avoid disruption.

The Customer must inform the Company in advance of any hazards, restrictions, or special considerations at the Site, including but not limited to uneven ground, known dangers, underground services, or any local regulations specific to the property.

If access is not available, is unsafe, or is significantly restricted, the Company may refuse to carry out the Services and may charge a call-out or cancellation fee as set out in the cancellation section of these Terms and Conditions.

5. Materials, Equipment, and Planting

Unless otherwise agreed, the Company will supply its own tools and equipment needed to perform the Services. Where the Customer requests the Company to use the Customers own tools or equipment, this is at the Customers risk and the Company accepts no liability for damage to such tools or for any malfunction or loss arising from their use.

Where plants, turf, soil, mulch, or other materials are supplied by the Company, reasonable care will be taken to select appropriate products for typical garden environments. However, the long-term performance and condition of plants and living materials can be affected by ongoing weather conditions, pests, diseases, and the Customers aftercare. Unless specifically stated in writing, the Company does not guarantee the lifespan or success of any plants or turf after the completion of the Services.

The Customer is responsible for following any aftercare advice provided, including watering, feeding, and protecting plants from extreme conditions or neglect.

6. Pricing and Payments

6.1 Pricing

Prices may be based on an hourly rate, a fixed fee for the job, or a combination of both, as agreed at the time of booking. Prices are quoted in pounds sterling and, unless otherwise stated, are inclusive of labour and standard equipment use. Additional charges may apply for waste removal, specialist equipment, or materials.

6.2 Deposits and prepayments

For larger projects or where materials need to be purchased in advance, the Company may require a deposit or prepayment. Any deposit required will be clearly communicated before the booking is confirmed. The Company is under no obligation to commence work or purchase materials until any required deposit has been received.

6.3 Payment terms

Unless otherwise agreed in writing, payment for Services is due upon completion of the work on the day of the visit. For ongoing maintenance contracts or commercial work, alternative payment terms may be agreed, such as invoicing on a weekly or monthly basis.

The Customer must ensure that payment is made in full and on time by the agreed method. The Company reserves the right to charge interest or late fees on overdue amounts in line with applicable UK legislation.

7. Cancellations and Rescheduling

7.1 Customer cancellations

If the Customer needs to cancel or reschedule a booking, the Customer should notify the Company as early as reasonably possible. Where less than 24 hours notice is given, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and any costs incurred.

7.2 Company cancellations

The Company may occasionally need to cancel or reschedule a booking due to adverse weather, staff illness, equipment failure, or other circumstances beyond its control. In such cases, the Company will aim to provide as much notice as possible and will offer an alternative appointment. The Company is not liable for any indirect or consequential loss arising from such cancellations or rescheduling.

7.3 Failure to provide access

If the Company attends the Site at the agreed time and is unable to obtain access or the work cannot be safely carried out for reasons beyond the Companys control, the visit may be treated as a late cancellation by the Customer and a call-out or cancellation fee may be charged.

8. Waste Handling and Regulations

The Company will tidy the immediate work area upon completion of the Services. Garden waste handling will be agreed in advance with the Customer at the time of booking or quotation.

Where the Customer chooses to retain garden waste on Site, such as in compost areas or green waste bins, the Company will place waste as requested, provided it is reasonably safe and accessible to do so. The Customer is responsible for ensuring that the Site has suitable facilities for this purpose.

If the Customer requests the Company to remove garden waste from the Site, an additional charge may apply to cover transport and disposal costs. The Company will comply with relevant waste disposal regulations, and removal will only take place where legally permitted and practical.

The Customer must not request the Company to dispose of waste in a manner that would breach applicable environmental or waste regulations. The Company reserves the right to refuse to remove any items that are not garden waste or that may be classified as hazardous or controlled waste.

9. Health and Safety

The Company takes health and safety seriously and will take reasonable steps to ensure that work is carried out safely. Customers must not interfere with or obstruct the work of the Companys staff and must follow any reasonable instructions relating to safety on Site.

The Customer should ensure that the Site is reasonably clear of obstacles such as toys, furniture, or other items that may pose a risk. The Company may refuse to work in areas that are excessively cluttered, hazardous, or unsafe, and may charge for time lost as a result.

10. Liability and Insurance

The Company will exercise reasonable care and skill in carrying out the Services. If damage occurs directly and solely as a result of negligence by the Company, the Company will, at its option, repair the damage, replace the damaged item, or offer reasonable compensation.

Liability is limited to the value of the Services provided under the relevant booking or, where appropriate, the value of the damaged property immediately prior to the damage, whichever is lower. The Company does not accept liability for indirect, consequential, or purely economic losses, including loss of profit, loss of enjoyment, or loss of opportunity.

The Company is not liable for any damage or issues arising from pre-existing conditions at the Site, including structural defects, diseased plants, unstable fences or walls, or hidden obstructions. The Customer is responsible for notifying the Company of any known risks or weaknesses at the Site.

Nothing in these Terms and Conditions seeks to exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible, ideally within 48 hours of the work being carried out. The Company will investigate complaints and, where appropriate, will seek to remedy any legitimate concerns.

In the event of a dispute that cannot be resolved directly between the parties, both the Customer and the Company agree to consider using informal dispute resolution methods before pursuing formal legal action.

12. Data Protection and Privacy

The Company may collect and store basic personal information about the Customer, such as name, address, and service details, for the purposes of managing bookings, delivering Services, and maintaining records. The Company will handle personal data in accordance with applicable UK data protection laws and will not sell personal information to third parties.

Customer details may be used to contact the Customer about current or future Services. The Customer may request that the Company stops using their details for marketing purposes at any time.

13. Amendments to These Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices, or the nature of the Services. The latest version will apply to new bookings made after the date of the change. For ongoing arrangements, the Company will notify Customers of any significant changes where reasonably practicable.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Customer and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions, or the provision of the Services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.

By booking or using the Services of Gardeners Shooters Hill, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.